The GLMS Practice Management Hotline & Research Center is available to help your practice with those questions that leave you wondering where to turn. Turn to us. 


  • Americans with Disabilities Act - Access to Medical Care For Individuals with Mobility Disabilities - Interpreters/Translators – Legal requirements for providing an interpreter or translator to patients and where to go to find one

  • Allied Health – Information on protocol and guidelines for allied health professionals

  • Answering Services - GLMS has polled members regarding their experiences with paging and answering services

  • Audit Request – Resources to help when a practice is being audited

  • Billing - A compiled list of resources to help with handling overpayment and refund requests, incident-to guidelines, collections, copays and deductibles, patient billing education and selecting a billing vendor 

  • Reporting Insurance Hassles to GLMS

  • Compliance Plans 

  • Contract & Reimbursement – Tools to assist with negotiating contract terms and fees with payers. GLMS will be adding resources on this topic in the coming months

  • e-Prescribing – e-RX requirements and proposed penalties for not participating or filing for a hardship exemption

  • Forms & Waivers – Sample forms for use as needed such as immunization certificates, living wills, sports physical forms and religious exemption certificates

  • Grievance – Filing a Complaint against a physician

  • Medical Records – Contents of the medical record, retention requirements and patients’ rights to access records

  • Opening or Closing a Practice - Helpful information from leading authorities on steps to take when opening or closing a medical practice

  • Physician-Patient Relationships – When and how to terminate the physician/patient relationship

  • Prescriptions – Resources on the prescribing of controlled substances and the proper disposal of medication

  • Prior Authorizations – Information from providers on obtaining prior authorizations

  • End of year Checklist for Medical Practices